Returns & Exchanges
At Chain.com.au, we want you to be completely satisfied with your hardware and lifting equipment. If your purchase isn't quite right, we offer a straightforward 30-day return policy for most unused items in their original packaging.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and details of the items you wish to return.
Prepare Your Package
Securely pack the items in their original, undamaged packaging, ensuring all components, manuals, and protective materials are included.
Ship to Our Warehouse
Affix the provided return authorization label and ship the package via a tracked courier service to our central Australian distribution center.
Receive Your Refund
Once our quality control team inspects and approves the return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing